CHAMBERSBURG, Pa. – Excellence has become routine at Magnolias of Chambersburg, as the community secured its 10th consecutive IntegraCare Gold Level Award for callbell response performance.
When a senior living resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them.
The Chambersburg team proved again that speed and reliability go hand in hand with compassionate care, while producing an average in-person response time of just 1 minute, 28 seconds when residents called for assistance by pushing their callbell pendant during the first quarter in 2026.
“Every time a resident presses the callbell, it’s more than a request. It’s a moment of trust,” said Larry Rouvelas, CEO of IntegraCare, which operates Magnolias of Chambersburg. “Our role is to answer that call with urgency and compassion, because consistent, caring responses are what help residents feel safe, valued and supported each day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4 minutes. IntegraCare operates 17 senior living communities in three states.
“Our response to a callbell says a lot about who we are,” Rouvelas said. “It reflects our respect for residents and our dedication to being dependable, no matter the need or the time of day.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Alyssa Culbertson, Community Relations Director, Magnolias of Chambersburg, at [email protected] or call 717.264.6000.
