CHAMBERSBURG, Pa. – Consistency has become a hallmark at Magnolias of Chambersburg, where the senior living community has now earned IntegraCare’s Gold Level Award for callbell response excellence in nine consecutive quarters.
The Chambersburg team proved again that speed and reliability go hand in hand with compassionate care while producing an average in-person response time of just 1 minute, 30 seconds when residents called for assistance by pushing their callbell pendant.
“When a resident presses the callbell, it’s a moment of connection,” said Larry Rouvelas, CEO of IntegraCare, which operates Magnolias of Chambersburg. “It tells us someone needs support, comfort or simply a helping hand. Our responsibility is to respond promptly and compassionately, because consistent, caring responses are what make residents feel secure and truly supported every day.”
Magnolias of Chambersburg also achieved an impressive 99% success rate in answering its residents’ callbell requests.
“A callbell is a simple way for residents to let us know they need something, and our job is to be there without hesitation,” Rouvelas said. “That steady, dependable response builds confidence for residents and reassurance for families, and it’s a daily reflection of the care we’re committed to providing.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To attain Silver, a community needs an Average Response Time under 4 minutes and a Success Rate above 90%. IntegraCare operates 17 senior living communities in three states.
“How our team responds to a callbell says a lot about who we are,” Rouvelas said. “Timely, attentive responses are part of our operations. They’re also part of our culture. Every interaction is an opportunity to show respect, maintain safety, and reinforce the trust residents place in us.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Alyssa Culbertson, Community Relations Director, Magnolias of Chambersburg, at [email protected] or call 717.264.6000.
