EASTON, Pa. – Abington Manor at Morgan Hill earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the first quarter of 2025.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, Abington Manor at Morgan Hill’s team responded in person to each call in an average of 3 minutes, 24 seconds to attain Silver Level status.
“Callbell systems play a vital role in supporting our residents’ daily lives,” said Larry Rouvelas, CEO of IntegraCare, which operates Abington Manor at Morgan Hill. “They’re not only for urgent or crisis situations. They also help with everyday needs like assistance with dressing, mobility, or simply getting a drink of water. We want our residents to feel comfortable using them whenever support is needed.”
Located in Pennsylvania’s Northampton County, Abington Manor at Morgan Hill maintains a tradition of family-centered values and quality care, offering senior living, memory care and respite care. The team’s consistently efficient responses to callbell requests improves the lives of residents and provides family members peace of mind.
“In our communities, team members respond quickly and consistently when residents call for help,” Rouvelas said. “This reflects our commitment to safety, responsiveness, and respect. A fast, caring response when someone presses that button is one of the clearest ways we show residents they’re valued — and never alone.”
To win Gold, a community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To win Silver, a community needs Average Response Time under 4 minutes and Success Rate above 90%.
“When our team responds quickly and reliably to the callbell, it shows respect to the senior resident and it provides peace-of-mind to their family members,” Rouvelas said.
For more information, contact Jessica Ringo, Community Relations Director, Abington Manor at Morgan Hill, at jringo@integracare.com or call 610.829.0100.