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Our Commitment to Prompt Care

Our Callbell Response Times

daughter taking care of senior mother

What Are Callbells?

A beautiful community brings peace of mind, but knowing you will receive prompt, in-person assistance brings even greater reassurance.

Whether for an urgent need or a simple request, a resident can ring a callbell to summon assistance. The resident both wears a pendant and can pull a pullcord.

It is part of our daily service, and we take callbell responses seriously. At The Residence at Fitz Farm, a response means a caregiver arriving in person, not just a distant voice checking in.

When a resident rings their callbell, what is the average response time?

‘Response’ means a caregiver showing up in person, not just a distant voice checking in on status. Callbells aren’t only for emergencies. Many residents push their pendants every day for routine requests for assistance. They are part of our daily service to residents.

Please note: These results reflect the personal care and, where relevant, independent living neighborhoods. Memory care uses a different response approach tailored to resident needs.

*Average = median response time. Half the calls are answered more quickly, the other half less quickly

RAFF response time award

Ask other senior living communities to show you their actual callbell response data!

Residence at Fitz Farm was awarded Silver Level achievement for callbell response.