Easton Senior Living Community Achieves IntegraCare’s Gold Level Award with 2-Minute Average Response Time
EASTON, Md. – Candle Light Cove earned IntegraCare’s Gold Level Award for its prompt handling of residents’ callbell requests during the fourth quarter of 2025.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, Candle Light Cove’s team responded in person to each call in an average of 2 minutes to attain Gold Level status, improving on a Silver Level achievement in the third quarter.
“When a resident presses the callbell, it’s a moment of connection,” said Larry Rouvelas, CEO of IntegraCare, which operates Candle Light Cove. “It tells us someone needs support, comfort or simply a helping hand. Our responsibility is to respond promptly and compassionately, because consistent, caring responses are what make residents feel secure and truly supported every day.”
Candle Light Cove achieved a 96% success rate in answering its residents’ callbell requests.
“A callbell is a simple way for residents to let us know they need something, and our job is to be there without hesitation,” Rouvelas said. “That steady, dependable response builds confidence for residents and reassurance for families, and it’s a daily reflection of the care we’re committed to providing.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To attain Silver, a community needs an Average Response Time under 4 minutes and a Success Rate above 90%. IntegraCare operates 17 senior living communities in three states.
“How our team responds to a callbell says a lot about who we are,” Rouvelas said. “Timely, attentive responses are part of our operations. They’re also part of our culture. Every interaction is an opportunity to show respect, maintain safety, and reinforce the trust residents place in us.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: https://www.integracare.com/candle-light-cove-call-bell/
For more information, contact Grace Lyons, Community Relations Director, Candle Light Cove, at [email protected] or call 410.770.9707.
