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Our Commitment to Prompt Care

Our Callbell Response Times

daughter taking care of senior mother

What Are Callbells?

‘Response’ means a caregiver showing up in person, not just a distant voice checking in on status. Callbells aren’t only for emergencies. Many residents push their pendants every day for routine requests for assistance. They are part of our daily service to residents.

Please note: These results reflect the personal care and, where relevant, independent living neighborhoods. Memory care uses a different response approach tailored to resident needs.

*Average = median response time. Half the calls are answered more quickly, the other half less quickly

When a resident rings their callbell, what is the average response time?

‘Response’ means a caregiver showing up in person, not just a distant voice checking in on status. Callbells aren’t only for emergencies. Many residents push their pendants every day for routine requests for assistance. They are part of our daily service to residents.

Please note: These results reflect the personal care and, where relevant, independent living neighborhoods. Memory care uses a different response approach tailored to resident needs.

*Average = median response time. Half the calls are answered more quickly, the other half less quickly