When our Executive Operations Officer Charity Cruz talks to families, they know she understands. She’s lived what they’re going through.
Before becoming EOO at The Residence at Fitz Farm, Charity spent years as a nurse. She led care teams, supported families and saw how every detail shapes quality of life. Her more than three decades of experience drives how she leads today.
She walks the building daily, checks on residents, talks with team members and listens to families. Her clinical background brings confidence to complex situations and calm to emotional ones.
Charity sets the tone for everything here — clear expectations, compassion and accountability. Families trust her because she’s earned that trust for decades.
Her journey isn’t about a career path. It’s about staying close to what matters most: care that’s personal, professional and real.