CHAMBERSBURG, Pa. – Excellence has become the norm at Magnolias of Chambersburg, as the community secured its 11th consecutive IntegraCare Gold Level Award for callbell response time.
When a senior living resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them.
The Chambersburg team proved again that speed and reliability go hand in hand with compassionate care, while producing an average in-person response time of just 1 minute, 4 seconds when residents called for assistance during the second quarter in 2026.
“Every callbell is an opportunity to reassure a resident that they are never alone,” said Larry Rouvelas, CEO of IntegraCare, which operates Magnolias of Chambersburg. “A timely response is about more than answering a call. It reflects our commitment to providing dependable, compassionate care. When our team responds with both urgency and kindness, we strengthen the trust that helps residents feel secure, respected and cared for every day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4. IntegraCare operates 17 senior living communities in three states.
“At its heart, the callbell is about connection,” Rouvelas said. “It’s a reminder that every interaction matters and that being present, responsive and kind is what turns care into something residents can truly rely on.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Alyssa Culbertson, Community Relations Director, Magnolias of Chambersburg, at [email protected] or call 717.264.6000.
