BEDFORD, Pa. – For a fourth straight quarter, Colonial Courtyard at Bedford earned IntegraCare’s Gold Level Award for its prompt handling of senior living residents’ callbell requests.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the first quarter in 2026, Colonial Courtyard at Bedford’s team responded in person to each call in an average of 2 minutes, 40 seconds to attain Gold Level.
“Every time a resident presses the callbell, it’s more than a request. It’s a moment of trust,” said Larry Rouvelas, CEO of IntegraCare, which operates Colonial Courtyard at Bedford. “Our role is to answer that call with urgency and compassion, because consistent, caring responses are what help residents feel safe, valued and supported each day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4 minutes. IntegraCare operates 17 senior living communities in three states.
“Our response to a callbell says a lot about who we are,” Rouvelas said. “It reflects our respect for residents and our dedication to being dependable, no matter the need or the time of day.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Heidi Koontz, Community Relations Director, Colonial Courtyard at Bedford, at [email protected] or call 814.624.0100.
