IntegraCare SMS Privacy Policy
This SMS Privacy Policy describes how IntegraCare Corporation (“IntegraCare,” “we,” “us”) handles information associated with the text message communications exchanged between individuals and IntegraCare employees using IntegraCare-assigned mobile numbers.

Scope
This policy applies only to SMS communications conducted through IntegraCare’s internal phone system (Microsoft Teams Phone). It does not apply to marketing or lead-generation activities managed by third-party partners (such as Fountain Digital) through other communication channels.

Information We Collect
In the course of SMS communication, we may collect:

– Your mobile phone number
– The content of your messages
– The date, time, and routing information associated with your messages

This information is used solely for conversational, operational, and service-related purposes.

How We Use SMS Information
SMS information is used to:

– Respond to your inquiries
– Coordinate services and communication with residents and families
– Support existing relationships with prospective residents or business partners
– Facilitate work-related communication between IntegraCare staff

IntegraCare does not use SMS information for automated marketing, promotional outreach, or mass texting.

What We Do NOT Do
– We do not sell, rent, or share SMS opt-in data with third parties for marketing or promotional purposes.
– We do not use SMS data to enroll you in automated lead-generation systems.
– We do not add SMS contacts to external marketing campaigns.

Who Has Access
SMS data is accessible only to:
– The IntegraCare employees participating in the conversation
– Internal administrators who support our communication systems
– Service providers who deliver SMS messages (e.g., carriers and Microsoft
Teams infrastructure)
These providers process data only as necessary to deliver the message.

Opt-Out
You may opt out of SMS communication at any time by replying STOP. You may resume by replying START.

Retention
SMS information is retained only as long as necessary to support operational needs, compliance requirements, or legal obligations.

Contact
For questions about this SMS Privacy Policy, visit https://www.integracare.com/contact-us or email [email protected].