Team Produced Average Response Time of 2-Minutes, 54-Seconds in 2025 Fourth Quarter
GREAT FALLS, Va. – The Residence at Colvin Run earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the fourth quarter of 2025.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, The Residence at Colvin Run team responded in person to each call in an average of 2 minutes, 54 seconds to attain Silver Level status.
“When a resident presses the callbell, it’s a moment of connection,” said Larry Rouvelas, CEO of IntegraCare, which operates The Residence at Colvin Run. “It tells us someone needs support, comfort or simply a helping hand. Our responsibility is to respond promptly and compassionately, because consistent, caring responses are what make residents feel secure and truly supported every day.”
The Residence at Colvin Run senior living community also achieved a 90% success rate in answering callbell requests during the quarter.
“A callbell is a simple way for residents to let us know they need something, and our job is to be there without hesitation,” Rouvelas said. “That steady, dependable response builds confidence for residents and reassurance for families, and it’s a daily reflection of the care we’re committed to providing.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To attain Silver, a community needs an Average Response Time under 4 minutes andS uccess Rate above 90%. IntegraCare operates 17 senior living communities in three states.
“How our team responds to a callbell says a lot about who we are,” Rouvelas said. “Timely, attentive responses are part of our operations. They’re also part of our culture. Every interaction is an opportunity to show respect, maintain safety, and reinforce the trust residents place in us.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Trachell Duncan, Community Relations Director, The Residence at Colvin Run, at [email protected] or call 703.223.5226.
