EXTON, PA. –Exton Senior Living earned IntegraCare’s Silver Level Award for callbell response time during the second quarter in 2026.
When a senior living resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. Exton Senior Living produced an average in-person, callbell response time of 1 minutes, 9 seconds during the quarter.
“Every callbell is an opportunity to reassure a resident that they are never alone,” said Larry Rouvelas, CEO of IntegraCare, which operates Exton Senior Living. “A timely response is about more than answering a call. It reflects our commitment to providing dependable, compassionate care. When our team responds with both urgency and kindness, we strengthen the trust that helps residents feel secure, respected and cared for every day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4. IntegraCare operates 17 senior living communities in three states.
“At its heart, the callbell is about connection,” Rouvelas said. “It’s a reminder that every interaction matters and that being present, responsive and kind is what turns care into something residents can truly rely on.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Joleene Kinneman, Community Relations Director, Exton Senior Living, at [email protected], or call 610.594.0200.
