GLEN MILLS, PA. – Glen Mills Senior Living earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the second quarter of 2026.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, the Glen Mills Senior Living team responded in person to each call in an average of 2 minutes, 5 seconds to attain Silver Level status.
“Every callbell is an opportunity to reassure a resident that they are never alone,” said Larry Rouvelas, CEO of IntegraCare, which operates Glen Mills Senior Living. “A timely response is about more than answering a call. It reflects our commitment to providing dependable, compassionate care. When our team responds with both urgency and kindness, we strengthen the trust that helps residents feel secure, respected and cared for every day.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4. IntegraCare operates 17 senior living communities in three states.
“At its heart, the callbell is about connection,” Rouvelas said. “It’s a reminder that every interaction matters and that being present, responsive and kind is what turns care into something residents can truly rely on.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell response time
For more information, contact Lucia Piscoglio, Community Relations Director, Glen Mills Senior Living, at [email protected] or call 610.358.4900.
