WALLINGFORD, Pa. — Chestnut Ridge at Wallingford has reached a new level in responding to residents’ requests for assistance, earning IntegraCare’s Gold Level Callbell Award for the first time in the senior living community’s history.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During this year’s third quarter, Chestnut Ridge at Wallingford’s team responded in person to each call in an average of 2 minutes, 41 seconds to attain Gold Level status.
“Chestnut Ridge at Wallingford set an ambitious goal and demonstrated remarkable determination in reaching it,” said Larry Rouvelas, CEO of IntegraCare, which operates Chestnut Ridge at Wallingford. “Week after week, the team examined opportunities, identified solutions and put those solutions into action. That commitment produced a steady climb in callbell performance, including a Silver Award last quarter.
“Rather than being satisfied with that achievement, the team set its sights on Gold,” Rouvelas said. “Their continued focus, learning and teamwork paid off with a Gold award this quarter. That is an outstanding example of what can happen when a team commits to excellence and stays focused on the goal.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes. To attain Silver, a community needs an Average Response Time under 4 minutes. IntegraCare operates senior living communities in three states.
“Callbells are one of the simplest ways we can demonstrate that we are there when our residents need us,” Rouvelas said. “A callbell isn’t necessarily a request for an emergency. It may be someone needing help getting dressed, moving safely, getting a drink or taking care of another everyday need. Responding promptly shows our residents that their needs matter and gives families confidence that their loved ones can count on us. That combination of responsiveness, respect and reliability is an important part of the care we provide every day.”
The community wants its families to know its callbell response performance. It posts on its website a daily update: https://www.integracare.com/chestnut-ridge-wallingford/call-bell/
For more information, contact Tanissa Reed, Community Relations Director, Chestnut Ridge at Wallingford, at [email protected] or call 610.447.0710.
