Team’s Average Response Time was 2-Minutes, in 2025 Fourth Quarter
EXTON, PA. –Exton Senior Living earned IntegraCare’s Silver Level Award for callbell response time during the fourth quarter in 2025.
When a senior living resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. Exton Senior Living produced an average in-person, callbell response time of 2 minutes during the fourth quarter.
“When a resident presses the callbell, it’s a moment of connection,” said Larry Rouvelas, CEO of IntegraCare, which operates Exton Senior Living. “It tells us someone needs support, comfort or simply a helping hand. Our responsibility is to respond promptly and compassionately, because consistent, caring responses are what make residents feel secure and truly supported every day.”
Exton Senior Living also achieved a 94% success rate in answering its residents’ callbell requests during the quarter.
“A callbell is a simple way for residents to let us know they need something, and our job is to be there without hesitation,” Rouvelas said. “That steady, dependable response builds confidence for residents and reassurance for families, and it’s a daily reflection of the care we’re committed to providing.”
To reach the Gold Level, an IntegraCare community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To attain Silver, a community needs an Average Response Time under 4 minutes and Success Rate above 90%. IntegraCare operates 17 senior living communities in three states.
“How our team responds to a callbell says a lot about who we are,” Rouvelas said. “Timely, attentive responses are part of our operations. They’re also part of our culture. Every interaction is an opportunity to show respect, maintain safety, and reinforce the trust residents place in us.”
The community wants its families to know its callbell response performance. It posts on its website a daily update:Yesterday’s Callbell Response Times
For more information, contact Joleene Kinneman, Community Relations Director, Exton Senior Living, at [email protected],or call 610.594.0200.
