GLEN MILLS, Pa. – Glen Mills Senior Living earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the fourth quarter of 2024.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, the Glen Mills Senior Living team responded in person to each call in an average of 2 minutes to attain Silver Level status for a second consecutive quarter.
The callbell systems handle more than potential crisis situations. They’re also the residents’ connection to the team for help with more routine needs.
“Callbells aren’t just emergencies,” said Larry Rouvelas, CEO of IntegraCare. “They are for a wide variety of daily needs ranging from dressing, moving from place to place, or even getting a glass of water. We encourage our residents to ring the callbell when they need us.”
“Glen Mills personal care residents rang the callbell 70 times per day, on average, and our team answered those calls quickly and reliably,” Rouvelas said. “Our communities offer an enjoyable quality of life, and when you need help, we’ll be there for you. Few things deliver on that promise more vividly than, when a resident pushes a call button for help, that we respond quickly and reliably. It’s about resident safety. And it’s about resident respect.”
A recent U.S. News & World Report survey highlighted this commitment to respect and responsiveness. As part of its annual Best of Senior Living recognition, the renowned publication gathered insights from residents and family members across 3,500 senior living communities nationwide, including 17 IntegraCare communities. The feedback underscored the dedication to quality care and the peace of mind that comes from knowing help is always within reach.
“Glen Mills is a very pleasant community, and the team pays good attention to the needs of the residents,” responded John, a resident, in the U.S. News survey.
“Glen Mills staff is nice and caring,” added resident Katherine in the survey.
The community wants its families to know its callbell response performance. So it posts on its website a daily update: Yesterday’s Callbell Response Times.
For more information, contact Brendan Buckley, Community Relations Director, Glen Mills Senior Living at bbuckley@integracare.com or call 610.358.4900.