CHAMBERSBURG, Pa. – Magnolias of Chambersburg earned IntegraCare’s Gold Level Award for its prompt handling of residents’ callbell requests during the first quarter of 2025.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, the Magnolias of Chambersburg team responded in person to each call in an average of 1 minute, 18 seconds to attain Gold Level status.
“Callbell systems play a vital role in supporting our residents’ daily lives,” said Larry Rouvelas, CEO of IntegraCare, which operates Magnolias of Chambersburg. “They’re not only for urgent or crisis situations. They also help with everyday needs like assistance with dressing, mobility, or simply getting a drink of water. We want our residents to feel comfortable using their callbell whenever support is needed.”
The Magnolias of Chambersburg team has set the standard by producing Gold Level callbell response times in six consecutive quarters.
“In our communities, team members respond quickly and consistently when residents call for help,” Rouvelas said. “This reflects our commitment to safety, responsiveness, and respect. A fast, caring response when someone presses that button is one of the clearest ways we show residents they’re valued — and never alone.”
To win Gold, a community needs an Average Response Time under 3 minutes and a Success Rate (calls answered in under 10 minutes) above 95%. To win Silver, a community needs Average Response Time under 4 minutes and Success Rate above 90%.
“When our team responds quickly and reliably to the callbell, it shows respect to the senior resident and it provides peace-of-mind to their family members,” Rouvelas said.
The community wants its families to know its callbell response performance. It posts on its website a daily update: Yesterday’s Callbell Response Times
For more information, contact Alyssa Kisner, Community Relations Director, Magnolias of Chambersburg, at akisner@integracare.com or call 717.264.6000.