IntegraCare CEO Larry Rouvelas presents the Silver Level achievement for callbell responses to Colonial Courtyard at Bedford Resident Wellness Director Jordan Fleegle and Executive Operations Officer Brandy Thornton.
Residents’ Calls Answered on Average in 3 Minutes
BEDFORD, Pa. – Colonial Courtyard at Bedford earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the second quarter in 2024.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, Colonial Courtyard at Bedford’s team responded in person to each call in an average of 3 minutes to attain Silver Level status.
“Why is this so important? When a resident moves into assisted living or personal care, we make a core promise,” said Larry Rouvelas, CEO of IntegraCare, which operates Colonial Courtyard at Bedford. “Yes, we’ll offer an enjoyable quality of life, and when you need help, we’ll be there for you. Few things deliver on that promise more vividly than, when a resident pushes a call button for help, that we respond quickly and reliably. It’s about resident safety. And it’s about resident respect.”
Colonial Courtyard at Bedford Executive Operations Officer Brandy Thornton commended her team’s approach to handling callbells quickly and reliably on a daily basis.
“Our team is dedicated to the care and compassion of our residents,” Thornton said. “The team strives hard day-in and day-out to attend to the needs of each resident in a timely manner. Answering calls in an average of 3 minutes provides peace of mind to our residents, lowers anxiety and the wait time for emergency issues.
“We pride ourselves on providing the best quality of care for our residents,” Thornton added. “That care is built upon a capable team and strong systems. Answering the callbell in a timely manner is a top priority for our team. Families should have peace of mind knowing that we are there quickly and reliably to help with their loved ones needs.”
IntegraCare-operated senior living communities’ efficient callbell systems handle more than potential crisis situations. The callbell also is the residents’ connection to the team for assistance with more routine needs.
“Callbells aren’t just about emergencies,” Rouvelas said. “They are for a wide variety of daily needs ranging from dressing, moving from place to place, or even getting a glass of water. We encourage our residents to ring the callbell when they need us.”
The community wants its families to know its callbell response performance. So, it posts on its website a daily update: Yesterday’s Callbell Response Times . “Families should have peace-of-mind that, when their loved one needs help, we’re there quickly and reliably,” Rouvelas said. “Colonial Courtyard at Bedford provides that peace of mind every day.”
For more information, contact Heidi Brown, Colonial Courtyard at Bedford, at hbrown@integracare.com or 814.624.0100.