The Residence at Colvin Run achieved IntegraCare’s Silver Level Award for callbell response during the second quarter in 2024. IntegraCare CEO Larry Rouvelas presented the Colvin Run team a certificate. From left, Sofia Familara, Wellness Associate; Jose Mbala, Wellness Associate; Micheal Ammah, Wellness Associate; Jean Shakala, Wellness Associate; Marylu Jaime, Wellness Associate; Sandra Hernandez, Wellness Associate; Mavis Boateng, Charge Nurse; Fatmata Sesay, Wellness Associate; Larry Rouvelas, CEO; Sia Karku, Wellness Associate; Lena Jirasophaokul, Resident Wellness Director; Shanice Quinonez, Wellness Associate; Melissa Dasig, Resident Wellness Director; Daniela Calderon, Wellness Associate; Therese Mohler, Wellness Associate; and Josphine Kelonye, Wellness Associate.
Residents’ Calls Answered on Average in 2 Minutes, 48 Seconds
GREAT FALLS, Va. – The Residence at Colvin Run earned IntegraCare’s Silver Level Award for its prompt handling of residents’ callbell requests during the second quarter in 2024.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, The Residence at Colvin Run’s team responded in person to each call in an average of 2 minutes, 48 seconds to attain Silver Level status.
“Why is this so important? When a resident moves into assisted living or personal care, we make a core promise,” said Larry Rouvelas, CEO of IntegraCare. “Yes, we’ll offer an enjoyable quality of life, and when you need help, we’ll be there for you. Few things deliver on that promise more vividly than, when a resident pushes a call button for help, that we respond quickly and reliably. It’s about resident safety. And it’s about resident respect.”
The Residence at Colvin Run Executive Operations Officer Melissa Dasig praised her team’s commitment to meeting the needs of residents and their family members.
“The Silver Callbell Award is a symbol of each member’s dedication to our residents at the community,” Dasig said. “It shows how involved the team members are with their residents and just how much they care about the residents.
“Our callbell system is just one way to give the residents peace of mind,” Dasig added. “Each resident can rest assured that if they need assistance, we will be there for them. This helps our residents enjoy their life without the stress of the unknown.”
IntegraCare-operated senior living communities’ efficient callbell systems handle more than potential crisis situations. The callbell also is the residents’ connection to the team for assistance with more routine needs.
“Callbells aren’t just about emergencies,” Rouvelas said. “They are for a wide variety of daily needs ranging from dressing, moving from place to place, or even getting a glass of water. We encourage our residents to ring the callbell when they need us.”
The community wants its families to know its callbell response performance. So, it posts on its website a daily update: Yesterday’s Callbell Response Time.
“Families should have peace-of-mind that, when their loved one needs help, we’re there quickly and reliably,” Rouvelas said. “The Residence at Colvin Run provides that peace of mind every day.”
For more information, contact David Zinn, The Residence at Colvin Run, at dzinn@integracare.com or 703.223.5226.