Residents’ Calls Answered on Average in 1 minute, 52 seconds
ERIE, Pa. – The Residence at Presque Isle Bay’s prompt handling of callbell requests earned it an IntegraCare Gold Level Award during the first quarter of 2024. The Erie team took the Gold Level honors in consecutive quarters.
When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, The Residence at Presque Isle Bay team members responded in person to each call in an average 1 minute, 52 seconds.
“When a resident moves into one of our communities, we make a core promise,” said Larry Rouvelas, Chief Executive Officer of Pennsylvania-based IntegraCare, which operates The Residence at Presque Isle Bay. “Yes, we’ll offer an enjoyable quality-of-life. And, when you need help, we’ll be there for you.”
Nathan Maietta, Executive Operations Officer at The Residence at Presque Isle Bay, said his team’s consistent responses to callbell requests and back-to-back Gold Level Awards are attributed to team members’ unwavering dedication to enhancing residents’ lives.
“Our team continues to quickly and reliably answer our residents’ call bell requests,” Maietta said. “I’m so proud of our team members’ commitment and hard work. We continuously find ways to improve. Great teams work together for a common goal.”
The Residence at Presque Isle Bay shaved off 26 seconds from its Gold Level Award response time of 2 minute, 18 seconds in the fourth quarter of 2023.
Callbells aren’t just about emergencies. The system addresses a wide range of the residents’ daily needs, such as dressing, moving from place-to-place or even getting a glass of water.
The community wants its families to know every day its callbell response performance. So it posts on its website a daily update: Yesterday’s Callbell Response Times.
“Families should have peace-of-mind that, when their loved one needs help, we’re there quickly and reliably,” Rouvelas said.
For more information, contact Linsley Wybiral, Community Relations Director, The Residence at Presque Isle Bay, at lwybiral@integracare.com or 814.455.1630.